This is what I think of World Financial Network National bank!!
This is the response I got to an email regarding calls I had been receiving repeatedly about my Catherine’s credit card. I thought I had paid it off, and had not received a statement in at least a couple of months.
“Thank you for your recent inquiry to our Sales and Services Department. World Financial Network National Bank issues your account and responds to all credit related inquiries.I apologize for any trouble you experienced on your account. When your account falls past due, we may contact you to inform you of the past due status. We realize that the past due status of the account may or may not be an indication of a customer’s ability or willingness to pay. During that contact, it is our goal to assist you in bringing your account current as soon as possible regardless of your situation.Our records reflect that you have opted to receive your paper statements on 06/04/2010. Once this option has been chosen the web statements are no longer sent. If this option of receiving your statement is not favorable to you, you may select to have the web statements sent once again. You may change this online by signing into your account choosing"My Profile". This may take one to two billing cycles to get update. You may use the link provided below.”
OMG - how incredibly stupid can their company be? If what they are saying is correct, that I requested paper statements as of June 4th. The statement that I did not get had to be from April or May so how is what they are claiming even relevant, so where are those statements? Apparently statements can get lost in the email world as well as though snail mail.
Also, it is one thing to call your customer and say, "we see you have not made a payment for this month, perhaps there is a problem with you getting your statements, did you receive your statement", this is something that would be fine and acceptable. That would be customer service, what they practice is actually customer harassment. They call numerous times, leave no message, and when you call back all they say is "can I have your account number" - well again how incredibly stupid can their company be if a person does not know where you are calling from or what it is regards too how can the customer begin to know what card they are referring too – do you think that they are calling hoping to get the one person who only has one card?
“Thank you for your recent inquiry to our Sales and Services Department. World Financial Network National Bank issues your account and responds to all credit related inquiries.I apologize for any trouble you experienced on your account. When your account falls past due, we may contact you to inform you of the past due status. We realize that the past due status of the account may or may not be an indication of a customer’s ability or willingness to pay. During that contact, it is our goal to assist you in bringing your account current as soon as possible regardless of your situation.Our records reflect that you have opted to receive your paper statements on 06/04/2010. Once this option has been chosen the web statements are no longer sent. If this option of receiving your statement is not favorable to you, you may select to have the web statements sent once again. You may change this online by signing into your account choosing"My Profile". This may take one to two billing cycles to get update. You may use the link provided below.”
OMG - how incredibly stupid can their company be? If what they are saying is correct, that I requested paper statements as of June 4th. The statement that I did not get had to be from April or May so how is what they are claiming even relevant, so where are those statements? Apparently statements can get lost in the email world as well as though snail mail.
Also, it is one thing to call your customer and say, "we see you have not made a payment for this month, perhaps there is a problem with you getting your statements, did you receive your statement", this is something that would be fine and acceptable. That would be customer service, what they practice is actually customer harassment. They call numerous times, leave no message, and when you call back all they say is "can I have your account number" - well again how incredibly stupid can their company be if a person does not know where you are calling from or what it is regards too how can the customer begin to know what card they are referring too – do you think that they are calling hoping to get the one person who only has one card?
So, Catherine's and any store associated with them will not get another dime from this consumer!
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